Senior Production Support Engineer (8 am - 5 pm ET)
Core
Technical expert for Pindrop's platform focusing on API integrations, complex troubleshooting, and production reliability for enterprise customers.
Role type
Senior Production Support Engineer
Builds
Reliable support solutions and incident resolution for Pindrop's identity verification platform
Domain
Cybersecurity / Identity Verification / Cloud Infrastructure
Deliverable
client delivery
Required skills
API integration troubleshooting, cloud platforms (AWS/GCP), Linux, SQL, incident management, root cause analysis, technical documentation
Preferred skills
VoIP/SIP knowledge, networking fundamentals (TCP/IP, DNS, TLS/SSL), observability tools
Technologies
RESTful APIs, HTTP/HTTPS, Postman, cURL, AWS, GCP, Linux, SQL
Responsibilities
Lead high-severity incident investigations, troubleshoot complex production issues and API challenges, conduct root cause analysis, mentor engineers, maintain technical documentation, participate in on-call rotations
Seniority
Senior, hands-on IC
