Technical Account Manager
Core
Technical Account Manager supporting developer-focused SaaS companies by enabling customer integrations, validating data pipelines, and resolving technical issues via SQL and API debugging.
Role type
Senior IC Technical Account Manager (SaaS)
Builds
Customer integrations across APIs, CRMs, and data sources for developer tool companies
Domain
B2B SaaS, Developer Tools, Data Integration
Required skills
SQL, Python scripting, API debugging, JSON, data validation, root cause analysis, technical documentation
Preferred skills
Salesforce, HubSpot, Segment, data visualization tools (Metabase, Looker), AI/LLM concepts, generative AI tools
Technologies
Python, SQL, JSON, APIs, Salesforce, HubSpot, Segment, Metabase, Looker, Mode
Responsibilities
Support onboarding and configuration of customer integrations; Execute SQL-based data validation and sync health checks; Collaborate with Customer Success Managers to resolve technical issues; Write help documentation for custom setups; Track and report TAT and Resolution Time; Identify recurring issues and opportunities for automation; Partner with Engineering to triage technical issues.
Seniority
Mid-level, hands-on IC
