Fleet Monitoring Analyst
Core
Provides first-line support, coordination, and problem resolution for heavy equipment fleet monitoring and product services.
Role type
Product Support Analyst (Fleet Monitoring)
Builds
Customer solutions and service recommendations for heavy equipment fleets
Domain
Heavy equipment, mining, construction, fleet management
Deliverable
dashboards & analysis
Required skills
Analytical skills, problem-solving, data interpretation, customer engagement, account management
Preferred skills
Telematics, condition monitoring, predictive maintenance, fleet management platforms, data visualization
Technologies
Telematics systems, fleet management platforms, data visualization tools
Responsibilities
Address minor coverage issues and resolve complaints, answer inbound customer service inquiries, process results from technical data analysis, determine appropriate courses of action for issue resolution, monitor prime product or component health status
Seniority
Mid-level, extensive experience