Product Solutions Analyst | Housing
Core
Subject matter expert providing tier 1 and tier 2 technical support for EliseAI's housing and healthcare AI agents, troubleshooting client issues, and driving product improvements.
Role type
Senior IC Product Solutions Analyst
Builds
AI agents for housing (leasing, maintenance) and healthcare (scheduling, intake) workflows
Domain
SaaS / AI / Housing & Healthcare
Deliverable
client delivery
Required skills
technical troubleshooting, SQL, Zendesk, CRM management, data analysis, documentation, QA testing
Preferred skills
low-code/no-code tools, API testing, event logging, reporting tools
Technologies
Zendesk, Salesforce, SQL, Retool, Google Sheets, Excel, DataDog, Postman, Tableau
Responsibilities
Provide tier 1 and tier 2 technical support via ticketing systems; investigate and fix complex technical issues; maintain internal knowledge base and user guides; run QA checks on Support AI Chatbot; collaborate on product improvements based on user feedback
Seniority
Mid-level, hands-on IC