Product Support Specialist VisionLink (m/w/d)
Core
Central technical support for the VisionLink fleet management platform, handling hotline/ticket requests, troubleshooting machine connectivity and data issues, and training customers.
Role type
Product Support Specialist (SaaS platform)
Builds
VisionLink fleet management platform
Domain
Construction machinery / IoT / SaaS
Deliverable
client delivery
Required skills
technical support, ticket management, machine connectivity troubleshooting, data transmission analysis, user account management, escalation coordination, documentation creation, customer training
Preferred skills
technical or business engineering degree, experience with digital solutions/software, analytical thinking, MS Office proficiency
Technologies
VisionLink, MS Office
Responsibilities
Accept, prioritize, and resolve hotline and ticket inquiries; Analyze and fix technical issues with machine attachment, data transfer, and availability; Coordinate escalations with Caterpillar for complex outages; Develop support standards, documentation, and FAQs; Conduct technical training and onboarding for dealers and customers.