Technical Support Engineer - Student Position
Core
Junior Technical Support Engineer providing front-line support for blockchain security applications, diagnosing issues, and monitoring system performance.
Role type
Junior IC technical support engineer
Builds
Support operations for blockchain security products used by major platforms
Domain
Cybersecurity + Blockchain/Web3
Deliverable
client delivery
Required skills
analytical thinking, systematic problem-solving, technical troubleshooting, API integration knowledge, documentation maintenance
Preferred skills
blockchain/cryptocurrency/Web3 knowledge, ability to learn fast
Technologies
Web3 security concepts, API integrations, system monitoring tools
Responsibilities
Diagnose and resolve customer technical issues, monitor system performance and security alerts, maintain troubleshooting guides, collaborate with engineering teams
Seniority
Junior, student