Support Engineer, PAYGO
Core
Support Engineer for a PAYGO tier of an AI-powered search platform, handling technical support for developers and businesses.
Role type
Support Engineer (Technical)
Builds
Customer success and product improvement for an AI search platform
Domain
AI / Search / Developer Tools
Deliverable
client delivery
Required skills
API integration, code review, troubleshooting, root cause analysis, technical documentation, product feedback, account growth identification
Preferred skills
LLM/RAG/AI agent experience, developer relations background, curiosity for complex problems
Technologies
APIs, LLMs, RAG, AI agents
Responsibilities
Manage PAYGO support queue, provide technical guidance on onboarding/API/billing, troubleshoot customer issues, prioritize requests, escalate bugs/gaps, identify high-potential accounts, improve AI support tools, analyze support trends
Seniority
Early-career to Mid-level
