Global Technical Support

860 open positions

Network IT Specialist RockbotRemote $60k–$75k Technical backbone for Rockbot's escalation function, solving complex networking, hardware, and connectivity issues while optimizing AI-enabled support operations.
Support Engineer, Associate PayItKansas City $50k–$70k Technical support layer between government clients and the platform, diagnosing bugs, reproducing issues, and improving client experiences.
Support Lead – TechOps & Service Excellence AmuraChennai Lead technical support operations, handle L3 escalations, and bridge the gap between customers and engineering by debugging backend services.
音视频技术支持专家-火山引擎 ByteDance深圳 Provide technical support for customers, identify and resolve complex issues in audio/video streaming and CDN systems, and drive product stability improvements.
云计算技术支持专家-体验与服务 ByteDance重庆 Cloud product technical expert providing professional service support, rapidly identifying and resolving complex customer issues, and building systematic tool platforms to optimize products and services.
云产品技术支持（英文）-体验与服务 ByteDance成都 Provide first-line technical support and service for Volcengine's domestic and international cloud customers via tickets, email, and chat, resolving product inquiries and troubleshooting issues.
音视频技术支持专家-火山引擎 ByteDance深圳 Provide technical support for customers, identify common issues in production networks, and collaborate with product teams to enhance stability and usability.
技术支持专家-飞书 ByteDance北京 Provide timely technical support and solutions for Feishu product users, analyze usage data to drive product optimization, and improve team efficiency.
Platform User Operations Specialist Project Intern (TikTok Platform Responsibility) - 2026 (BS/MS) TikTokSingapore Provide instant troubleshooting and consulting services to internal platform users of content safety platforms, resolving technical issues and maintaining SOPs.
Technical Product Specialist (TPS) - Monetization Product Operations (Advertisement Team) TikTokSan Jose, United States of America End-to-end technical product support for advertisers and internal stakeholders, troubleshooting complex issues and acting as a bridge between client-facing and product/engineering teams.

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