Customer Success Manager (m/f/d)
Core
Technical Customer Success Manager guiding customers through platform demonstration, deployment, and operations for asset tracking and IoT solutions.
Role type
Senior IC Customer Success Manager (Technical)
Builds
Asset tracking and IoT platforms for aviation, logistics, and industry
Domain
IoT, Asset Tracking, Telematics
Required skills
Asset tracking platforms, BLE indoor positioning, GPS/GNSS outdoor tracking, cellular IoT, Grafana, Jira, network equipment configuration, troubleshooting hardware/software
Preferred skills
Aviation or logistics domain experience, additional languages
Technologies
Undagrid, Grafana, git, Jira
Responsibilities
Act as primary technical counterpart in customer meetings, deliver platform demonstrations, support solution design and deployment planning, configure and administer the platform, deliver technical training, travel to customer sites for support, validate solutions in the field, collect and translate customer requirements
Seniority
Senior, hands-on IC
