Technical Specialist Automotive Talentpool
Core
Technical specialist providing remote diagnostic support, troubleshooting, and repair guidance to dealers and mechanics for complex automotive systems.
Role type
Senior IC automotive technical support specialist
Builds
Diagnostic solutions and repair guidance for automotive dealers and service centers
Domain
Automotive after-sales / Connected vehicles
Required skills
Automotive vehicle diagnostics, EV/HEV systems knowledge, ADAS systems knowledge, Drive train systems knowledge, Electronic systems knowledge, OEM documentation interpretation, Diagnostic tool usage, OTA update management, Technical case analysis, CRM/ticketing platform usage
Preferred skills
Automotive technical support experience, Microsoft 365 proficiency, English language proficiency
Technologies
Diagnostic tools, Service information systems, OTA update platforms, CRM systems, Ticketing platforms, Microsoft 365
Responsibilities
Act as primary technical contact for dealers and repairers, Provide remote support for diagnosis and repairs, Analyze technical cases using fault codes and vehicle data, Guide mechanics on OTA updates and software issues, Document cases and contribute to team knowledge base, Identify trends and recurring issues for stakeholders
Seniority
Senior, hands-on IC