Technical Escalations Engineer 2 (Web Platform)
Core
Senior Technical Escalations Engineer solving complex customer issues for Datadog's Web Platform, including authentication, authorization, identity, and visualization stacks.
Role type
Senior hands-on IC Technical Escalations Engineer (Web Platform)
Builds
High-impact solutions for customer escalations and internal tooling for support teams
Domain
Observability and Security Platform
Required skills
Deep debugging of authentication (SAML, OIDC, OAuth2, SCIM), enterprise authorization, audit reconstruction, data visualization design, graph troubleshooting, cross-team coordination
Preferred skills
Zendesk/Jira/Confluence experience, familiarity with Datadog or similar observability platforms
Technologies
SAML, OIDC, OAuth2, SCIM, Zendesk, Jira, Confluence, Datadog
Responsibilities
Investigate complex escalations and lead high-stakes technical calls; Run office hours and mentor the Global Support Engineering team; Partner with Engineering and Product to identify gaps and advocate for customers; Become the go-to expert for Web Platform issues (auth, viz, permissions); Develop internal tooling and debugging guides
Seniority
Senior, hands-on IC
