IT Support Specialist (m/w/d)
Core
Complex troubleshooting and support for high-end software, cloud infrastructures, and international clients.
Role type
Senior IC IT Support Specialist (Enterprise Software & Cloud)
Builds
Support services and knowledge transfer for enterprise clients
Domain
IT Support, Enterprise Software, Cloud Infrastructure
Deliverable
client delivery
Required skills
Complex troubleshooting, System integration, Database management, Windows environment administration, Cloud platform knowledge (Azure, AWS), Technical documentation, Workshop facilitation
Preferred skills
SAP, Teamcenter, SAP BTP, SQL
Technologies
Teamcenter, SAP, SQL, Azure, AWS, SAP BTP
Responsibilities
Analyze and resolve complex support cases involving installation, configuration, databases, interfaces, and system integrations; Conduct targeted support conversations, workshops, and training sessions; Utilize practical experience to refine system documentation and provide input for product development; Engage in shaping AI-supported support processes.
Seniority
Mid-Senior, hands-on IC
