Senior Technical Account Manager
Core
Act as a trusted technical contact for strategic clients, bridging the gap between clients and internal teams (Product, Engineering, Technology) to resolve technical challenges and improve client experience.
Role type
Senior Technical Account Manager
Builds
Client experience and trust through proactive technical support and issue resolution
Domain
SaaS, Cloud Infrastructure, Enterprise Technology
Deliverable
client delivery
Required skills
SQL, Azure, Cloud environments, API integrations, SaaS platforms, Technical investigation, Data analysis, Client communication
Preferred skills
AI-assisted tools (e.g., GitHub Copilot), Monitoring and diagnostic tools (e.g., Azure Application Insights), Dashboards and visualization
Responsibilities
Investigate technical issues and service performance using data; Translate complex technical information into clear communication for clients; Proactively identify emerging risks and recurring challenges; Coordinate with cross-functional teams to remove blockers and resolve escalations.
Seniority
Senior, hands-on IC
