Fleet Monitoring Technician
Core
24/7 remote monitoring and basic management of heavy equipment rental fleet and Customer Owned Equipment (COE), focusing on system alerts, incident triage, and escalation to maintain fleet uptime.
Role type
Uptime Monitoring Technician
Builds
Heavy equipment rental fleet uptime and performance
Domain
Construction equipment / Fleet operations
Required skills
Incident triage, system alert monitoring, escalation management, customer communication, documentation, knowledge base contribution, shift management, G-Suite proficiency, process gap identification
Preferred skills
Heavy equipment knowledge, mechanical systems understanding, coding/scripting/SQL interest, technical support experience, fleet operations exposure
Technologies
G-Suite (Gmail, Google Docs, Sheets, Drive), proprietary T3 platform
Responsibilities
Monitor fleet systems and respond to events and alarms; assist with incident triage, documentation, and escalation; collaborate with technical support and senior team members for troubleshooting; coordinate with internal teams (Warranty, Service Technicians) for issue resolution; monitor service maintenance intervals; respond to branch personnel/customer queries via chat, email, and phone; follow up to ensure issue resolution; contribute to knowledge base documentation; participate in training initiatives; work with dealerships on viewing and clearing critical alerts.
Seniority
Entry-level to Junior, 0-2 years experience preferred
