Developer Support Engineer
Core
Customer-facing technical support engineer for a cloud-based AI decision automation platform, helping enterprise customers solve technical issues and automate decision-making processes.
Role type
Developer Support Engineer
Builds
Customer support for Aera Decision Cloud™ (AI decision automation platform)
Domain
Decision Intelligence / AI / Cloud Analytics
Deliverable
client delivery
Required skills
root cause analysis, log analysis, Unix troubleshooting, SQL, REST API, SSO, application servers, ticket lifecycle management, knowledge base creation
Preferred skills
Business Intelligence (ETL, data-warehouse), SAP techno-functional, Java programming, 3-tier application architecture, cloud platforms
Technologies
Unix, SQL, REST API, SSO, ZenDesk, JIRA, Confluence, BitBucket, SAP
Responsibilities
Interact with QA, App Development, Engineering, and Product Management teams to resolve customer-reported issues; Gather information and perform root cause analysis; Communicate with customers on issue status and manage ticket lifecycle; Develop knowledge base articles for internal and external use; Participate in shift rotation
Seniority
Mid-level (2-4 years experience)
