Technical Support Engineer (CS)
Core
Serve as a trusted technical contact guiding enterprise customers through troubleshooting, integration challenges, and advanced platform capabilities for a secure AI agent and human user platform.
Role type
Senior Technical Support Engineer (Customer Success)
Builds
Enterprise software platform connecting AI agents and human users with business systems
Domain
Enterprise software, identity, security, and AI
Deliverable
client delivery
Required skills
HTTP APIs (REST, OAuth), Docker, Kubernetes, on-premises infrastructure, hybrid cloud deployments, technical troubleshooting, customer communication
Preferred skills
AWS IAM, Microsoft Entra ID (Azure AD), Active Directory administration, scripting (Python, Bash, Go)
Responsibilities
Respond to customer questions and troubleshoot issues, manage complex issue resolutions, deliver customer training sessions, identify automation opportunities, collect and communicate customer feedback, analyze customer usage patterns, collaborate with internal teams
Seniority
Senior, hands-on IC
