Support Engineer II - TMS
Core
Provide customer experience and solution support for Transportation Management Systems (TMS) by deploying, troubleshooting, and monitoring applications and databases.
Role type
Support Engineer II (TMS)
Builds
Application availability and health for Blue Yonder's TMS customers
Domain
Logistics / Transportation Management Systems
Required skills
TMS experience, PLSQL, Oracle/SQL Server, Python, MS Azure, App Dynamics, Splunk, Windows/Unix OS concepts
Preferred skills
Troubleshooting mindset, self-learning, empathy, customer service, communication
Technologies
Python, Cycle, RPA, PLSQL, Oracle, SQL Server, MS Azure, App Dynamics, Splunk
Responsibilities
Deploy and troubleshoot application issues, fix and prevent application availability issues, monitor application health, develop automations, analyze DB health (statistics, fragmentation, query plans, indexes), handle critical cases
Seniority
Mid-level, hands-on IC
