Analyst, Technical Service Experience
Core
Third-line support analyst providing advanced technical troubleshooting and investigation for Visa's Risk and Identity Solutions (RaIS) ecosystem.
Role type
Senior IC technical service analyst
Builds
Operational stability and resolution for client-impacting issues within RaIS products
Domain
Payments technology / Risk and Identity Solutions
Required skills
SQL/T-SQL query and analysis, serverless and cloud architecture, log analysis and observability, Java/C#/JavaScript/PHP/HTML/XML, root cause analysis, SLA management, technical documentation
Preferred skills
AI-enabled tools adoption, automation scripting, cross-functional collaboration
Technologies
Databricks, Kibana, Grafana, Visa Risk Manager (VRM), Visa Protect Account to Account (VPAA), Visa Consumer Authentication Service (VCAS), Cardinal Consumer Authentication (CCA), Enumeration Detection
Responsibilities
Investigate and troubleshoot complex technical issues involving applications, APIs, and integrations; analyze system behavior and logs to identify root causes; develop and maintain technical documentation and troubleshooting guides; support product initiatives and technical validation; manage technical escalations and ensure SLA compliance; collaborate with Engineering and Product teams on issue resolution.
Seniority
Mid-level, hands-on IC