Technical Support Engineer I
Core
Resolve complex customer issues involving Backblaze cloud storage products and 3rd party integrations via direct communication and technical troubleshooting.
Role type
Level I Technical Support Engineer (Customer Success)
Builds
Customer trust and product reliability for individuals, small businesses, and Enterprise clients
Domain
Cloud Storage / SaaS / IT Support
Deliverable
client delivery
Required skills
Linux, MacOS, Windows OS troubleshooting, Networking fundamentals, API usage, Python, Ticketing systems, JIRA, Call de-escalation, Technical documentation
Preferred skills
PowerShell, Bash, Scripting/automation, Data visualization (OpenSearch, Grafana), AI Agents
Technologies
Backblaze Backup/B2/S3, TCP/IP, UDP, DNS, HTTPS, Telnet, JIRA, Confluence, OpenSearch, Grafana
Responsibilities
Handle and resolve customer issues via video/phone calls, Manage escalations from account administration, Provide Silent Install and Enterprise Deployment support, Investigate bugs and provide QA reports, Review support tickets for trends, Expand technical documentation, Provide integration training, Monitor infrastructure outages, Work cross-functionally with Engineering and Operations teams
Seniority
Junior, Individual Contributor
