Product support specialist
Core
Provide high-quality customer support and product education for B2B/SaaS clients using the Watershed enterprise sustainability platform, resolving technical issues and acting as a customer advocate.
Role type
B2B SaaS product support specialist
Builds
Customer support workflows, knowledge base content, and internal playbooks
Domain
Enterprise sustainability / ESG data management
Deliverable
client delivery
Required skills
B2B/SaaS customer support experience, support ticketing software proficiency, technical troubleshooting, customer empathy, verbal and written communication, cross-functional collaboration
Preferred skills
Experience with Notion and Linear, knowledge of carbon accounting and emissions measurement methodology, ability to explain complex topics to technical and non-technical audiences
Responsibilities
Respond to and resolve customer inquiries regarding platform usage and technical issues, educate customers on platform features, liaise with Engineering, Product, and Sales teams, contribute to standardized support resources, explain carbon accounting methodologies to clients
Seniority
Mid-level, individual contributor
