Technical Support Engineer
Hybrid
Core
Diagnose and resolve production issues for AI agents used by financial institutions and Fortune 500 companies.
Role type
Technical Support Engineer
Builds
AI agents and integrations
Domain
AI / Software Engineering
Deliverable
production ML models
Required skills
debugging, log analysis, API troubleshooting, coding fundamentals, documentation, incident response
Preferred skills
cloud application support, Python, JavaScript, SQL
Technologies
logs, API responses, HTTP APIs, Python, JavaScript, SQL
Responsibilities
Diagnose production issues using logs and traces, drive technical resolution by coordinating engineering fixes, support incident response, write runbooks and root-cause summaries, improve diagnostic tooling
Seniority
Individual Contributor
