Staff Client Support Engineer
Core
Escalation point for complex, high-impact production issues for enterprise customers, finding root causes, delivering fixes/workarounds, and advocating for customers with Engineering and Product.
Role type
Staff Client Support Engineer (Escalation & Technical Leadership)
Builds
Production stability and customer trust for enterprise data security and AI data management platforms
Domain
Cybersecurity, Data Privacy, AI Data Management
Required skills
Linux administration, Container orchestration (Docker, Kubernetes), Cloud platforms (AWS/Azure/GCP), SQL/NoSQL databases, Python/Java/C++ scripting, Root cause analysis, Cross-functional coordination, Technical documentation, Mentorship
Preferred skills
Multiple programming languages, Graduate degree
Technologies
Linux, Docker, Kubernetes, AWS, Azure, GCP, SQL Server, Oracle, PostgreSQL, MySQL, MongoDB, Python, JavaScript, C++, C#, Java
Responsibilities
Diagnose and resolve complex production issues; Analyze logs, metrics, and code to identify root causes; Deliver fixes and configuration guidance; Coordinate multi-party issue resolution; Partner with Engineering/Product to prioritize bugs and enhancements; Share technical knowledge via documentation and mentorship; Influence system design decisions
Seniority
Staff, hands-on IC with strategic influence
