Senior Production Support Engineer
Core
Senior Production Support Engineer responsible for maintaining platform reliability, resolving complex technical escalations, and investigating high-severity incidents for a digital identity verification platform.
Role type
Senior Production Support Engineer
Builds
Production reliability and customer experience for digital identity verification platform
Domain
Technology / Digital Identity / Cloud Infrastructure
Required skills
RESTful APIs, API integrations, HTTP/HTTPS, authentication, Linux, SQL, relational databases, scripting, cloud platforms (AWS/GCP), incident management, root cause analysis, technical documentation
Preferred skills
VoIP technologies, SIP, networking fundamentals (TCP/IP, DNS, TLS/SSL), observability tools, automation tools
Technologies
AWS, GCP, Postman, cURL, Linux, SQL
Responsibilities
Troubleshoot complex production issues and API integration challenges; Own critical technical escalations and lead investigations into Severity 1 incidents; Conduct root cause analyses and recommend corrective actions; Monitor production health and identify opportunities to improve tooling and automation; Mentor other engineers and maintain technical documentation; Participate in on-call rotations
Seniority
Senior, hands-on IC
