Support Operations Specialist (Night Shift)
Core
Advanced technical support specialist resolving complex platform performance, data integrity, API, and integration issues for customers.
Role type
Senior IC technical support engineer
Builds
Effective resolutions for advanced technical customer issues
Domain
AI and technology platform support
Required skills
SQL optimization, API debugging, basic scripting, root cause analysis, incident management, technical troubleshooting, process improvement, mentorship
Preferred skills
None stated
Technologies
SQL, APIs
Responsibilities
Take ownership of moderate-to-complex customer support cases involving platform performance and data integrity; Lead technical investigations to identify root causes; Provide informal mentorship to junior support engineers; Identify opportunities to improve support operations and implement enhancements; Collaborate with Engineering and Product teams on bug prioritization and escalated cases; Lead technical troubleshooting during high-priority customer incident calls.
Seniority
Mid-level, hands-on IC
