Residential COE - Germany
Core
Center of Expertise providing expert technical support, troubleshooting, and training for residential energy storage products (inverters, batteries, EMS) across Europe.
Role type
Senior technical support specialist (residential energy storage)
Builds
Troubleshooting guides, installation instructions, FAQs, training materials, and structured feedback for R&D
Domain
Renewable energy / Green tech / Residential energy storage
Deliverable
client delivery
Required skills
Residential energy storage systems expertise, inverter and battery technology, energy management systems, technical troubleshooting, technical training, technical documentation, cross-functional collaboration
Preferred skills
Experience in energy or greentech sector, German language proficiency (B2+)
Technologies
Inverters, batteries, energy management systems
Responsibilities
Provide expert technical support for residential energy storage products, Analyze and solve complex issues for customers and installers, Deliver technical trainings to customers and partners, Create and improve troubleshooting guides and training materials, Turn recurring market issues into feedback for R&D, Support product launches and technical workshops