Product Support Associate

IE - Ireland - DublinFull-time€31k–€43k2026-11-09 → 2026-11-10

On-site · Ireland

Core

Troubleshoot complex reality capture workflows and resolve customer issues for drone, 360-camera, and GIS processing on the DroneDeploy platform.

Role type

Product Support Associate (Geospatial/SaaS)

Builds

DroneDeploy platform (drone flight, imagery capture, spatial data processing)

Domain

Construction technology / Geospatial / SaaS

Deliverable

client delivery

Required skills

GIS technology, technical troubleshooting, customer de-escalation, Zendesk, spatial data analysis, active listening, English communication

Preferred skills

Reality capture, drone operations, surveying, geomatics

Technologies

DroneDeploy, Zendesk, GIS tools

Responsibilities

Resolve customer tickets via email, chat, and phone; identify opportunities to improve support processes; contribute to internal and external knowledge bases; collaborate with Engineering and Product teams to advocate for customer needs.

Seniority

Individual Contributor

About Procore

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.