Technical Support Specialist (m/w/d) - München
Core
First point of contact for technical questions and issues, keeping autonomous mobile robots running for customers via remote support and occasional on-site visits.
Role type
Technical Support Specialist for autonomous mobile robots
Builds
Autonomous mobile robots for intralogistics
Domain
Robotics / Intralogistics
Required skills
Remote troubleshooting, root cause analysis, customer communication, documentation, training delivery, problem pattern recognition
Preferred skills
Experience in robotics, automation, or intralogistics
Technologies
Ticketing systems, knowledge databases
Responsibilities
Analyze and resolve technical issues remotely, document solutions in ticketing and knowledge base, identify recurring problems and feedback to R&D, conduct customer training sessions, support selected customer visits and trade shows
Seniority
Mid-level, hands-on IC
