Automation Engineer (gn) - 40 Std, (hybrid) (München)
Core
Build and operate n8n automation workflows connecting CRM, support tools, email, and calendars to create seamless processes including AI-driven ticket classification and intelligent escalation routing.
Role type
Automation Engineer (Workflow & Integration)
Builds
Automated workflows and integration logic for customer support and operational processes (via careerplan.io/jobs/2770649-automation-engineer-gn-40-std-hybrid-munchen-at-42watt)
Domain
Customer Support / Workflow Automation / AI Integration
Deliverable
production ML models
Required skills
n8n, REST APIs, Webhooks, JSON, JavaScript/TypeScript, Python, AI model integration, error handling, test case design
Preferred skills
Zoho ecosystem (CRM, Desk), Deluge scripting, Claude, Cursor
Technologies
n8n, Zoho, Claude, Cursor, REST, JSON
Responsibilities
Build and maintain n8n automation workflows; Develop automation logic and workflow rules; Integrate AI components into workflows; Collaborate with Operations and Customer Success to translate pain points into robust automations; Ensure data privacy and data minimization in AI designs; Test and validate new flows before production deployment.