Professional Services Lead Engineer
Core
Lead engineer for technical implementation, configuration, and deep integration of RingCentral's AI-powered Unified Communications and Contact Center solutions for enterprise clients.
Role type
Senior IC Professional Services Lead Engineer
Builds
Customized technical architectures for AI-enabled Contact Center and UCaaS environments
Domain
Telecommunications / AI / Contact Center
Deliverable
production ML models | product features | client delivery
Required skills
API design, cloud infrastructure, AI architecture, RESTful APIs, webhooks, database design, SIP/WebRTC, PBX, IVR/VRU, JavaScript, HTML, CSS, LLM deployment, prompt engineering, intelligent virtual agents
Preferred skills
UCaaS/CCaaS industry experience, architectural background in contact center platforms (RingCX, NICE CXone, Five9, Genesys), mentoring, strategic consulting
Technologies
RingCX, RingSense AI, RESTful APIs, JavaScript, HTML, CSS, LLMs, IVR/VRU
Responsibilities
Evaluate API performance requirements and contribute to developer API roadmaps; deliver complex API-integrated solutions and advanced data/process modeling; oversee UAT and integration testing for complex deployments; serve as senior technical escalation point for complex issues; lead code review sessions and mentor other engineers; advise enterprise clients on digital transformation and AI adoption; lead technical proof-of-concept discussions and demonstrations; participate in project postmortems and define API/AI functionality roadmap
Seniority
Senior, hands-on IC with mentorship responsibilities