Professional Services Lead Engineer
Core
Lead engineer for technical implementation, configuration, and deep integration of RingCentral's AI-powered Unified Communications and Contact Center solutions for enterprise clients.
Role type
Senior IC Professional Services Lead Engineer
Builds
Customized technical architectures for AI-enabled Contact Center and UCaaS environments
Domain
Telecommunications, Unified Communications, Contact Center, AI/ML
Deliverable
production ML models | product features
Required skills
API design, RESTful APIs, AI/ML integrations, LLM deployment, prompt engineering, JavaScript, database design, SIP/WebRTC, PBX, IVR/VRU
Preferred skills
Experience with RingCX, NICE CXone, Five9, Genesys, QoS Analytics, trace logs
Technologies
RingCX, RingSense AI, RESTful APIs, JavaScript, HTML, CSS, LLMs, Webhooks, SIP, WebRTC
Responsibilities
Evaluate API performance and contribute to developer roadmaps, deliver complex API-integrated solutions, oversee UAT and integration testing, serve as senior technical escalation point, mentor engineers on best practices, advise clients on digital transformation, lead proof-of-concept demonstrations, define API roadmap priorities
Seniority
Senior, hands-on IC with mentorship responsibilities
