BizOps Specialist
Core
Own the telephony ecosystem, contact infrastructure, and campaign execution for a fintech platform connecting business owners with finance.
Role type
Junior BizOps Specialist (Telephony & Contact Center Operations)
Builds
Telephony campaigns, AI agent deployments, and contact center routing logic
Domain
Fintech / Business Lending / Contact Center Operations
Required skills
Telephony system administration, IVR management, Call routing logic, AI agent deployment, Campaign execution, Data analysis, User access management, Workforce management
Preferred skills
Genesys platform experience, IT support background, Data-curious mindset
Technologies
Genesys, AI agents, Vodafone SIM provisioning
Responsibilities
Setup and execute telephony campaigns, Manage IVR flows and phone number allocation, Deploy and monitor AI agents, Administer telephony platform configurations and user access, Oversee corporate mobile operations and device fleet management, Optimize operational processes and ensure ACMA compliance
Seniority
Junior, hands-on IC
