Product Specialist (SaaS Implementation and Onboarding)
Core
Support customer onboarding, drive product adoption, and deliver value through AI product suite for beauty and wellness clients.
Role type
Product Specialist (SaaS Implementation and Onboarding)
Builds
Customer onboarding journeys, product adoption, and value realization for AI solutions
Domain
SaaS / Beauty and Wellness / AI
Deliverable
product features
Required skills
SaaS onboarding, stakeholder management, product usage analysis, AI product exposure, demo/training, project management, data presentation
Preferred skills
Solutions Architect background, remote team collaboration, travel readiness
Technologies
MS Office, JIRA, Confluence, PS tools
Responsibilities
Lead customer onboarding journeys and setup; Conduct customer-focused sessions and demos; Gather customer feedback and translate to internal recommendations; Monitor product usage and identify adoption opportunities; Track and analyze customer health and engagement metrics; Collaborate with Product, Engineering, and Support teams to resolve issues.
Seniority
Mid-level, hands-on IC