Customer Experience Manager
Core
Serve as an embedded Customer Experience Manager at a partner's NYC office to launch, support, and grow mutual customers for property management and resident-experience technology platforms.
Role type
Senior Customer Experience Manager (Embedded Partner)
Builds
HappyCo's property management and resident-experience technology platforms (Happy Property, Happy Force) for multifamily operators and single-family homeowners.
Domain
PropTech / Property Management / Resident Experience
Deliverable
Production ML models | product features | dashboards & analysis | client delivery
Required skills
Full-cycle account ownership, end-to-end customer onboarding, real-time issue resolution, technical fluency in integrations/SSO/AI, requirement translation, executive communication
Preferred skills
Multifamily property management experience, Proptech background, familiarity with SSO/AI agents/MCP integrations, embedded partner/co-sell environment experience
Technologies
SSO, AI-driven tooling, deep-linked pages, co-branded pages
Responsibilities
Launch and support mutual customers from onboarding to ongoing success; Resolve day-to-day customer issues in real time; Partner with Engineering/Product on integration work; Translate field feedback into requirements; Support homeowner subscription line coordination; Escalate risks and opportunities to leadership
Seniority
Senior, hands-on IC