Customer & Marketplace Operations Leader
Core
Lead end-to-end customer and marketplace operations for a childcare platform serving parents, providers, and employers, including direct support, AI management, and provider business services.
Role type
Senior Customer & Marketplace Operations Leader
Builds
Customer support systems, provider service portfolios, and marketplace operational workflows
Domain
EdTech / Childcare Marketplace
Required skills
Customer operations leadership, AI/automation strategy, provider business management, revenue retention, financial decision-making, team building, data analysis (SQL)
Preferred skills
Experience with marketplace dynamics, AI agent tuning, vendor relationship management
Technologies
AI support agents, SQL, spreadsheets
Responsibilities
Lead support across phone, chat, email, and AI channels; manage provider service portfolio (insurance, compliance, loans); build operational solutions to reduce friction; drive revenue and retention; manage AI-powered support quality and handoffs; hire and coach a lean team
Seniority
Senior, hands-on IC with team leadership