Relationship-Manager/in
Core
Technical Customer Success Manager for SMBs in the DACH market, owning customer success, satisfaction, and retention end-to-end for an AI agent platform.
Role type
Senior IC Technical Customer Success Manager
Builds
AI agent workflows and customer setups
Domain
SaaS / AI / Customer Success
Deliverable
production ML models
Required skills
Customer Success, Account Management, technical troubleshooting, API documentation, error logs, n8n, make.com, codex, CRM management, data-driven workflows
Preferred skills
AI product affinity, HubSpot, autonomous initiative
Responsibilities
Own a portfolio of DACH SMB customers across their full lifecycle, build relationships and surface value for AI agents, support customers in setting up AI assistants and implement workflows, run proactive check-ins based on usage signals, spot churn risks and act on them, manage activity autonomously in HubSpot
Seniority
Mid-level, hands-on IC