Senior Engineer - Cloud Telephony
Core
Senior technical owner for cloud telephony and contact center platforms, designing scalable architectures and integrating AI/CRM solutions for enterprise operations.
Role type
Senior IC Cloud Telephony Platform Engineer
Builds
Scalable CCaaS, UCaaS, and enterprise telephony architectures; omnichannel engagement platforms; AI-driven customer engagement solutions.
Domain
Telecommunications / Contact Center Technology / Cloud Infrastructure
Required skills
Cloud telephony architecture, CCaaS/UCaaS platform design, SIP/VoIP technologies, Omnichannel routing design, IVR/IVA design, AI Agent integration (NLP/Speech Recognition), CRM integrations (APIs/Web services), Telephony analytics, Cloud architecture principles, SAML/MFA security implementation.
Preferred skills
Cloud certifications (Azure/AWS), M&A telephony consolidation experience.
Technologies
Five9, NICE CXone, Genesys Cloud, Avaya Experience Platform, Amazon Connect, Microsoft Teams Phone, REST APIs, Middleware.
Responsibilities
Design and implement scalable CCaaS, UCaaS, and enterprise telephony architectures; Configure, administer, and optimize cloud telephony environments including SIP trunking and carrier integrations; Design and maintain IVR, IVA, and AI agent solutions; Architect integrations between communication platforms and business systems; Develop automation solutions and monitoring/alerting for voice platforms.
Seniority
Senior, hands-on IC with leadership responsibilities