Architect, Product Development
Core
Lead technical strategy and delivery for AI-powered customer experience products, coordinating engineering and product teams to deploy solutions for clients.
Role type
Senior IC solution architect (AI & Contact Center)
Builds
AI-driven customer experience platforms and contact center solutions
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Technical leadership, solution architecture, AI platform evaluation, cloud-native design, stakeholder coordination, technical risk management, integration planning
Preferred skills
Google AI technologies (CCAI, Vertex AI, Gemini), CCaaS platforms (Genesys, Amazon Connect, NICE CXone), telephony concepts (SIP, voice routing), multi-cloud environments (AWS, Azure), DevOps practices
Technologies
Google Cloud Platform (GCP), Kubernetes, Lucidchart, Visio, Google CCAI, Vertex AI, Gemini, Dialogflow, Agent Assist, Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic
Responsibilities
Lead and mentor engineers and technical leads; Drive delivery of product initiatives and customer deployments; Coordinate execution across Engineering, QA, DevOps, and Product teams; Develop solution designs and architecture diagrams; Lead technical design reviews and implementation planning; Identify and manage technical risks and dependencies; Research and evaluate emerging AI and contact center technologies; Assess integration opportunities across AI platforms and CCaaS solutions
Seniority
Senior, hands-on IC with leadership responsibilities
