Relationship-Manager/in
Core
Primary point of contact for French SMB customers to ensure success, satisfaction, and retention by building relationships and implementing AI agent setups.
Role type
Technical Customer Success Manager (SMB)
Builds
AI agent workflows and customer setups for SMBs
Domain
SaaS / AI / Customer Success
Deliverable
production ML models
Required skills
Customer success management, technical troubleshooting (API/logs), workflow automation (n8n/make.com), CRM management (HubSpot), proactive outreach, churn risk management
Preferred skills
Experience with AI products, initiative, data-driven workflows
Technologies
n8n, make.com, codex, HubSpot, AI agents
Responsibilities
Own customer portfolio lifecycle, build relationships and surface value, implement/improve customer setups, run proactive check-ins, manage activity in HubSpot, spot and act on churn risks
Seniority
Mid-level (2-5 years experience)