Manager - Customer Feedback EPMs
Core
Manage a team of Customer Feedback EPMs who interact with external customers and internal engineering teams to collect feedback, identify trends, and drive high-impact software fixes.
Role type
Senior manager of customer feedback engineering program managers
Builds
High-quality software releases and actionable feedback loops for Apple's OS products
Domain
Consumer technology / Operating Systems (iOS/macOS)
Deliverable
production ML models
Required skills
Team leadership, root cause analysis, debugging, cross-functional collaboration, iOS/macOS expertise, generative AI/LLM workflow experience
Preferred skills
Programming/scripting, user-focused design, adaptability in fast-paced environments
Technologies
iOS, macOS, Generative AI, LLMs
Responsibilities
Partner with technology teams to investigate and fix top customer-related issues; Review bugs and prioritize responses with engineering teams; Monitor pre- and post-release public feedback to identify and escalate field issues; Investigate user-reported issues via test reproduction and diagnostics; Report on seeding program progress and feedback assessment; Innovate team workflows using generative AI and new technologies
Seniority
Senior, hands-on IC with management responsibilities
