Relationship-Manager/in
Core
Primary point of contact for Italian SMB customers to ensure success, satisfaction, and retention by building relationships and implementing AI agent setups.
Role type
Technical Customer Success Manager (SMB)
Builds
Customer success outcomes and AI agent implementations for SMBs
Domain
SaaS / AI Agents / Customer Success
Deliverable
production ML models
Required skills
Customer Success, Account Management, technical troubleshooting, API documentation, n8n, make.com, CRM management, proactive outreach, churn risk management
Preferred skills
AI product affinity, advanced workflow implementation
Technologies
n8n, make.com, codex, HubSpot, AI agents
Responsibilities
Own portfolio of Italian SMB customers across full lifecycle, build relationships and surface value, support customer setup of AI assistants, run proactive check-ins based on usage signals, spot and act on churn risks, manage activity autonomously in HubSpot
Seniority
Mid-level, hands-on IC