Business Value Portfolio Lead
Core
Lead the business use case portfolio for AI, CCaaS, and Experience Orchestration capabilities, translating emerging opportunities into clear customer value propositions and driving adoption.
Role type
Senior IC business value portfolio lead (AI/CCaaS/Experience Orchestration)
Builds
Product and commercial offers for Genesys Cloud, AI, CCaaS, and Experience Orchestration
Domain
Enterprise customer experience, AI, Contact Center as a Service (CCaaS), Experience Orchestration
Deliverable
product features
Required skills
business architecture, business analysis, solution design, value engineering, strategy, specification rigor, technical foundation (development/architecture/delivery), analytical problem solving, stakeholder management, cross-functional alignment, business judgment, storytelling, global collaboration
Preferred skills
agentic architectures, channel strategy, automation, customer experience technology
Technologies
Genesys Cloud, AI, CCaaS, Experience Orchestration, agentic architectures
Responsibilities
Lead the business use case portfolio to improve quality, relevance, adoption, and scalability; Drive development of new business use cases for Genesys Cloud, AI, CCaaS, and Experience Orchestration; Partner in developing technical use cases including decision logic, data dependencies, and acceptance criteria; Manage the lifecycle of product, PS Innovation, Solution Consulting, and commercial offers from ideation to retirement; Translate complex requirements and market insights into documentation and presentations for technical, commercial, and executive audiences; Lead and support customer conversations connecting capabilities with business priorities; Evaluate developments in AI and automation to identify opportunities for differentiated solutions.
Seniority
Senior, hands-on IC with strategic influence