Senior Professional Services Engineer
Core
Architectural planning and advanced functionality implementation for enterprise contact center solutions, bridging sales to launch for high-end call centers.
Role type
Senior Professional Services Engineer (Contact Center Solutions)
Builds
Customized technical architectures for AI-powered Unified Communications and Contact Center environments
Domain
Telecommunications / Contact Center as a Service (CCaaS)
Required skills
UCaaS, CCaaS, SIP/WebRTC networking, RESTful APIs, IVR/ACD routing, predictive dialer setup, CRM data modeling, system-to-system integration, UAT testing, technical documentation
Preferred skills
C#, C++, JavaScript, HTML, CSS, QoS analytics, cloud PBX, WFM/WEM, active contact center platform certifications
Technologies
RingCX, RingCentral Contact Center (RCCC), Workato, Zapier, Make, Salesforce, HubSpot, ServiceNow, Zendesk, NICE CXone, InContact Studio, Five9, Genesys
Responsibilities
Manage end-to-end technical builds for RingCX and RCCC projects; own database design and CRM data modeling; build system-to-system connectivity using APIs and iPaaS tools; run UAT and end-to-end testing; partner with cross-functional teams; resolve complex technical issues during rollout; assess solution architectures and recommend design changes; identify account growth opportunities; produce technical documentation; manage multiple concurrent enterprise deployments.
Seniority
Senior, hands-on IC with architectural leadership
