Senior Demo Platform Architect
Core
Own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases for contact center and CX suites.
Role type
Senior IC platform architect (demo environments)
Builds
Shared demo environments, reusable use cases, and proof-of-concept configurations for contact center and customer experience platforms.
Domain
Contact Center / Customer Experience / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Amazon Connect, Zendesk, AWS services (Lambda, Bedrock, Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch), solution architecture, platform management, integration design, demo development, technical documentation, stakeholder collaboration, independent execution, governance frameworks
Preferred skills
Python, NodeJS, Zendesk certifications, AWS Certified Solutions Architect, omnichannel contact center solutions, AI-driven automation, Workforce Engagement Management, Agile/DevOps, CI/CD, infrastructure as code
Technologies
Amazon Connect, Zendesk, AWS Lambda, Amazon Bedrock, Amazon Lex, IAM, DynamoDB, S3, API Gateway, CloudWatch
Responsibilities
Define and execute technical vision for shared demo environments; build end-to-end contact center demonstrations; design and maintain integrations between platforms; support custom demo requests with presales; establish governance for security, access control, and cost optimization; create technical documentation and demo collateral; engage with vendors and partners to align with product capabilities.
Seniority
Senior, hands-on IC
