Senior Product Delivery Manager (remote, Bulgaria)
Core
Senior Product Delivery Manager responsible for driving the full lifecycle delivery of Sutherland's Connect omni-channel Contact Center as a Service solution, making trade-off decisions on scope and design to ensure production readiness for live contact center environments.
Role type
Senior hands-on IC Product Delivery Manager
Builds
Production-ready Contact Center as a Service (CCaaS) features and capabilities
Domain
Contact Center Technology / CCaaS / Omni-channel Routing
Deliverable
production ML models | product features
Required skills
Contact center platform delivery (Genesys, NICE, Cisco, Avaya, Five9, Amazon Connect, Twilio Flex), Omni-channel routing design, Release planning and execution, Agile/Scrum delivery, QA strategy and UAT leadership, Technical design validation, Stakeholder management, Risk management
Preferred skills
BPO or outsourcing delivery experience