Product Manager
Core
Define and evolve voice automation strategy for autonomous AI agents to resolve complex customer queries without human intervention.
Role type
IVR Voicebot Product Manager
Builds
Autonomous voice agents for contact center automation
Domain
Customer Experience / Contact Centers / AI Conversational Platforms
Deliverable
production ML models | product features
Required skills
Product strategy, IVR/Voicebot platform knowledge, roadmap management, stakeholder leadership, data-driven optimization, SaaS product experience
Preferred skills
Postgraduate degrees in Product Management/CX/AI, certifications in Digital Transformation
Technologies
IVR, Voicebots, Chatbots, Conversational AI
Responsibilities
Design multi-year strategy for voice agent evolution, build and prioritize product roadmap, lead end-to-end lifecycle of new automation cases, define and monitor KPIs for adoption and performance, collaborate with engineering and operations teams, analyze user behavior trends to optimize conversational design
Seniority
Mid-Senior, hands-on IC