Senior Manager, Solutions Engineering
Core
Lead the Solutions Engineering team to drive go-to-market strategy, win complex enterprise deals, and deliver technical solutions for Intercom's AI-driven support platform.
Role type
Senior Manager, Solutions Engineering (Player-Coach)
Builds
Vertical-specific solution architectures, repeatable playbooks, and scalable solution frameworks for Intercom's AI platform.
Domain
SaaS / Customer Support / AI / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales leadership, team building and scaling, complex deal management, technical solution design, executive stakeholder management, product roadmap influence, strategic GTM planning
Preferred skills
AI/ML product sales experience, international travel, flexible working hours
Technologies
Intercom platform, AI models, help desk systems
Responsibilities
Define and evolve the strategic vision and go-to-market approach for the Solutions Engineering function; Lead, coach, and scale a high-performing SE team across global regions; Operate as a player-coach in strategic deals; Support complex sales cycles with technical guidance and architecture; Serve as a trusted technical advisor for large customers; Partner with Sales, Product, and Marketing to shape verticalized GTM motions; Lead discovery, design, and delivery of tailored technical solutions including PoCs; Advocate for customer needs to influence product roadmap; Represent the SE function externally at executive events; Foster relationships with C-level stakeholders.
Seniority
Senior Manager, hands-on leadership
