Product Manager - Customer Service Platform
Core
Shape tools, channels, and foundational APIs for Spotify's Customer Service Platform to enable advisors to deliver fast, effective, and empathetic support at scale.
Role type
Product Manager (Customer Service Platform)
Builds
Advisor tools, multi-channel support access points, and the underlying API layer for the service ecosystem.
Domain
Streaming / Customer Support Operations
Deliverable
product features
Required skills
Product vision and roadmap ownership, multi-channel support strategy, API layer design and developer experience, AI and automation integration, data-driven prioritization, cross-functional collaboration
Preferred skills
Systems thinking, technical trade-off analysis, customer service operations empathy
Technologies
APIs, integrations, chat, email, social messaging
Responsibilities
Own product vision and roadmap for advisor tools, define customer access across channels, strengthen foundational API layer, take initiatives from discovery to launch, identify AI/automation opportunities, define success metrics and run experiments
Seniority
Mid-Senior, hands-on IC
