Customer Service Process & AI Specialist (m/w/d)
Core
Analyze and optimize global customer service processes, identify potential for digitalization and AI, and develop AI-supported applications to simplify workflows.
Role type
Senior IC process optimization and AI specialist
Builds
AI-driven applications, digital assistant solutions, knowledge platforms, and automation tools
Domain
Customer service, digital transformation, AI
Deliverable
production ML models
Required skills
Process analysis, data analysis, reporting, dashboard creation, KPI evaluation, SAP, CRM systems, digital tools, workshop facilitation, training
Preferred skills
Understanding of sales back-office processes, experience with international teams
Technologies
SAP, CRM systems
Responsibilities
Analyze and optimize global customer service processes, translate requirements into digital solutions, design and implement AI applications, optimize digital assistant solutions and reporting tools, improve data quality through system integration, conduct evaluations and train teams
Seniority
Senior, hands-on IC
