Architect, Product Development
Core
Technical leadership role delivering AI-powered Customer Experience (CX) and contact center solutions across TTEC Digital's proprietary product portfolio.
Role type
Senior IC solution architect with people leadership responsibilities
Builds
AI-powered CX solutions, contact center platforms, and customer deployment initiatives
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Generative AI
Deliverable
production ML models | product features
Required skills
Solution architecture, technical leadership, team mentorship, complex implementation coordination, AI platform evaluation, cloud-native design, integration design
Preferred skills
Google CCAI/Vertex AI/Gemini/Dialogflow expertise, CCaaS platform experience (Genesys/Amazon Connect/NICE CXone), telephony concepts (SIP/voice routing), multi-cloud environments (AWS/Azure), DevOps/CI-CD practices
Technologies
Google Cloud Platform (GCP), Kubernetes, Google AI technologies, Genesys Cloud, Amazon Connect, NICE CXone, Five9, Cisco Webex Contact Center, AWS Bedrock, Azure AI/Copilot, OpenAI, Anthropic, Lucidchart, Visio
Responsibilities
Lead and mentor engineers and technical leads; drive delivery of product initiatives and customer deployments; coordinate execution across Engineering, QA, DevOps, and Product teams; develop solution designs and architecture diagrams; lead technical design reviews and implementation planning; identify and manage technical risks and dependencies; research and evaluate emerging AI and contact center technologies
Seniority
Senior, hands-on IC with leadership scope
