AI Deployment Engineer
Core
Design AI use cases, build integrations and workflows, and optimize customer experience automation for top brands.
Role type
Senior IC AI Deployment Engineer
Builds
AI integrations, app actions, and workflows for customer experience platforms
Domain
SaaS, Customer Experience (CX), AI
Deliverable
production ML models | product features
Required skills
API integration, JavaScript, REST APIs, JSON, webhooks, CLI usage, business analysis, prompt engineering, workflow design
Preferred skills
CX/contact center background, forward-deployed engineering experience
Technologies
Gladly CLI, JavaScript, REST APIs, JSON, webhooks
Responsibilities
Decompose ambiguous customer goals into concrete AI use cases; Register APIs and secure data access; Write app actions to transform API payloads; Build workflows and guides for AI agents; Monitor and optimize use case performance post-launch; Partner with pre-sales and professional services teams
Seniority
Senior, hands-on IC