AWS Connect Technical Lead/Sr Engineer - Contract - Sydney/ Melbourne/ Brisbane
Core
Design, build, and operate Amazon Connect contact center platforms, integrating conversational AI and event-driven architectures to optimize customer experience and operational resiliency.
Role type
Senior IC AWS Connect Technical Lead
Builds
Scalable contact center solutions, automated customer journeys, and integrated analytics pipelines
Domain
Cloud Telecommunications / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | infrastructure
Required skills
Amazon Connect architecture, Contact Flows design, Amazon Lex integration, Lambda/Event-driven architecture, Kinesis streaming, SAML/SSO identity patterns, Infrastructure as Code, DevOps practices, Workforce Management, Contact Lens analytics
Preferred skills
Platform simplification, automation strategy, risk identification, cross-functional collaboration
Technologies
Amazon Connect, Amazon Lex, AWS Lambda, Amazon Kinesis, AWS SAML/SSO, Infrastructure as Code tools
Responsibilities
Provide authoritative technical leadership for the Amazon Connect platform, drive solution design alignment, own technical delivery outcomes, coach and mentor engineers, identify design and operational risks, lead platform simplification and automation
Seniority
Senior, hands-on IC with leadership responsibilities
